Minggu, 30 November 2014

[P949.Ebook] Download PDF Accounts Receivable Management Best Practices, by John G. Salek

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Accounts Receivable Management Best Practices, by John G. Salek

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Accounts Receivable Management Best Practices, by John G. Salek

Praise for Accounts Receivable Management Best Practices

"An excellent reference tool on how to manage the accounts receivable process for any company. The use of real-life examples makes the concepts easy to understand. I recommend the book to anyone who wants to improve cash flow and reduce bad debt loss."
—Michael E. Beaulieu, Senior Vice President, Finance Cardinal Health

"Rather than simply explaining how to get the greatest return from an investment in accounts receivable, John G. Salek reveals how companies shoot themselves in the foot when management sets policies and procedures without consideration of the impact on cash flow. Accounts Receivable Management Best Practices isn't just for credit and collection professionals who often spend more time cleaning up process errors and other corporate 'garbage,' instead of managing risk. It should be required reading for C-level executives, the sales staff, operations managers, and anybody else whose job impacts the order-to-cash cycle."
—David Schmidt, Principal, A2 Resources Coauthor of Power Collecting: Automation for Effective Asset Management

"Enhancing a company's competitive profile is all about giving enough customers the right product, at the right price, at the right time. This author's real-world approach to accomplishing this goal through the prism of receivables management makes this book a must-read for those companies looking to make their mark as an organization that cares about its customers as well as their own need to produce financial results."
—Bruce C. Lynn, Managing Director The Financial Executives Consulting Group, LLC

"I have worked with John Salek since 1992, both as his client and as a project manager working with his organization. His knowledge of receivables management . . . the technology, the processes, and the formula for success . . . are unsurpassed in the field."
—Stephen L. Watts, Manager, Global Receivables (retired) General Electric Medical Systems

"Mr. Salek has written a masterpiece on the intricacies and management of the accounts receivable portfolio. I would recommend this book to CFOs, controllers, treasurers, credit managers, and small business owners."
—Steve Kozack, Credit Manager Lennox Hearth Products

"Written by an author who has been in the trenches and cites actual examples. This is not written in theory, but from practice."
—Milt Dardis, Collection Consultant Dardis & Associates

  • Sales Rank: #891664 in Books
  • Published on: 2005-07-28
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.51" h x .85" w x 6.28" l, 1.03 pounds
  • Binding: Hardcover
  • 224 pages

Review
“…a useful, informative, enlightening and easy-to-read book.” (Accounting Technician, February 2006)

From the Inside Flap
In today's global marketplace, competitive pressure and industry practice mandate that products and services be sold on a credit vs. cash-on-delivery basis. This practice often produces a receivables asset that is one of the largest tangible assets on a company's balance sheet. Surprisingly, management of this multimillion-dollar (and sometimes multibillion-dollar) asset rarely receives much senior-management attention, except when a serious problem develops. Accounts Receivable Management Best Practices examines the importance of managing accounts receivables and provides proven, field-tested principles for achieving such measurable benefits as increased cash flow, higher margins, and a reduction in bad debt loss.

Author John G. Salek is a veteran financial professional with a successful track record in receivables. Here, he addresses the best practices he has developed, refined, and improved on over a period of sixteen years, while working with more than one hundred companies in a wide range of industries to generate tangible, measurable improvements in the management of customer receivables. Examples, illustrations, anecdotes, and case studies throughout the book illustrate real-world problems and the solutions that inevitably drive measurable results.

Designed for all managers who are either directly responsible for managing the receivables asset—such as directors of customer financial services and credit managers—or indirectly responsible—such as controllers, treasurers, and CFOs—Accounts Receivable Management Best Practices:

  • Shows how to maximize the effectiveness of an accounts receivable management system
  • Illustrates the key benefits that can be achieved through implementation of best practices detailed in the book
  • Provides real-world examples to illustrate key concepts covered
  • Outlines best practices with a proven track record across a variety of industries—within U.S., multinational, and foreign companies—with customers in both private and public sectors
  • Includes discussion of policy and procedures best practices to ensure compliance with Sarbanes-Oxley

The time to improve management of this critical asset is now, before interest rates rise further. Accounts Receivable Management Best Practices enables readers to better understand how to manage this important asset while learning the practical techniques that can be implemented immediately to drive improvement.

From the Back Cover
Praise for Accounts Receivable Management Best Practices

"An excellent reference tool on how to manage the accounts receivable process for any company. The use of real-life examples makes the concepts easy to understand. I recommend the book to anyone who wants to improve cash flow and reduce bad debt loss."
—Michael E. Beaulieu, Senior Vice President, Finance Cardinal Health

"Rather than simply explaining how to get the greatest return from an investment in accounts receivable, John G. Salek reveals how companies shoot themselves in the foot when management sets policies and procedures without consideration of the impact on cash flow. Accounts Receivable Management Best Practices isn't just for credit and collection professionals who often spend more time cleaning up process errors and other corporate 'garbage,' instead of managing risk. It should be required reading for C-level executives, the sales staff, operations managers, and anybody else whose job impacts the order-to-cash cycle."
—David Schmidt, Principal, A2 Resources Coauthor of Power Collecting: Automation for Effective Asset Management

"Enhancing a company's competitive profile is all about giving enough customers the right product, at the right price, at the right time. This author's real-world approach to accomplishing this goal through the prism of receivables management makes this book a must-read for those companies looking to make their mark as an organization that cares about its customers as well as their own need to produce financial results."
—Bruce C. Lynn, Managing Director The Financial Executives Consulting Group, LLC

"I have worked with John Salek since 1992, both as his client and as a project manager working with his organization. His knowledge of receivables management . . . the technology, the processes, and the formula for success . . . are unsurpassed in the field."
—Stephen L. Watts, Manager, Global Receivables (retired) General Electric Medical Systems

"Mr. Salek has written a masterpiece on the intricacies and management of the accounts receivable portfolio. I would recommend this book to CFOs, controllers, treasurers, credit managers, and small business owners."
—Steve Kozack, Credit Manager Lennox Hearth Products

"Written by an author who has been in the trenches and cites actual examples. This is not written in theory, but from practice."
—Milt Dardis, Collection Consultant Dardis & Associates

Most helpful customer reviews

9 of 11 people found the following review helpful.
A must read for any A/R clerk, A/R manager, or controller/CFO
By Michael Lewis
This is a very well written book. However, it is not intended for someone who has never been in accounts receivable. There is an assumption that the reader has heard of Sarbanes-Oxley and other accounts receivable terminology. The book provides numerous case studies which are excellent ways the author drove home and supported his points.

As someone who has been in accounts receivable but has never been an A/R manager, I feel very comfortable and confident in interviewing for an A/R manager position now. I was even able to ad a few points to my resume.

The author provides numerous suggestions on how to improve the inflow of cash you, yourself can implement immediately.

I read the entire book in one weekend; 192 pages with many additional case studies in the back as well as throughout the chapters.

You will not be disappointed in this book!

Michael Lewis

3 of 4 people found the following review helpful.
Straightforward and full of helpful checklists and guidelines.
By James A. Russell
I read this book to brush up in preparation of taking on a major recurring billing system for a Fortune 500 company.

I would recommend this to senior execs who are interested in maximizing their accounts receivable asset or to anyone working on a project to improve their A/R processes.

3 of 8 people found the following review helpful.
Great Book !
By N. Akkiz
It's one of the best book written about the receivable management. I strongly reccomend this book if you want to build your collections department up.

See all 3 customer reviews...

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Kamis, 27 November 2014

[V393.Ebook] Download PDF The Story of the Trapp Family Singers, by Maria Augusta Trapp

Download PDF The Story of the Trapp Family Singers, by Maria Augusta Trapp

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The Story of the Trapp Family Singers, by Maria Augusta Trapp



The Story of the Trapp Family Singers, by Maria Augusta Trapp

Download PDF The Story of the Trapp Family Singers, by Maria Augusta Trapp

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The Story of the Trapp Family Singers, by Maria Augusta Trapp

With nearly 1,500 Broadway performances, six Tony Awards, more than three million albums sold, and five Academy Awards, The Sound of Music, based on the lives of Maria, the baron, and their singing children, is as familiar to most of us as our own family history. But much about the real-life woman and her family was left untold.

Here, Baroness Maria Augusta Trapp tells in her own beautiful, simple words the extraordinary story of her romance with the baron, their escape from Nazi-occupied Austria, and their life in America.

Now with photographs from the original edition.

  • Sales Rank: #15438 in Books
  • Brand: Harpercollins
  • Published on: 2001-12-24
  • Released on: 2001-12-24
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.00" h x .72" w x 5.31" l, .57 pounds
  • Binding: Paperback
  • 320 pages
Features
  • Great product!

From the Publisher
In her own, beautiful, simple words, the Baroness Maria Augusta Trapp tells the dramatic story that inspired the classic American musical The Sound Of Music.

From the Inside Flap
In her own, beautiful, simple words, the Baroness Maria Augusta Trapp tells the dramatic story that inspired the classic American musical The Sound of Music.

About the Author
Maria Augusta Kutschera was born on a train en route to Vienna just before midnight on January 26, 1905. Her mother died when she was only two years old and her father left her with an elderly cousin so that he could be free to travel. She experienced a lonely and very strict upbringing without any siblings or other children in the household. She was raised a socialist and an atheist and was actively cynical towards all religions. It was during a visit to a church to hear a Bach concert that her mind was changed when she heard the words of a well-known priest, Father Kronseder. Her meeting with him led to her entering a convent to become a nun. While she was devoted to the convent life, she was taken away from the outdoor activities she once thrived on. Her doctor, concerned that her health was failing, helped the nuns to decide to send Maria to the home of retied naval captain Georg Von Trapp, to be governess to his bedridden daughter. On November 26, 1927, Maria and Georg were married. The rest is history.

Most helpful customer reviews

4 of 4 people found the following review helpful.
because I love the movie The Sound of Music and I've always ...
By Carina Rodrigues
I decided to read this book, of course, because I love the movie The Sound of Music and I've always been curious about what happened to the Von Trapps after they crossed those mountains, and I've always wanted to know how their lives changed when they came to America.

The plot of the movie takes up only the first few chapters of the book and is, honestly, quite different in many respects. Maria, who is a teacher, is sent to tutor one of the Von Trapp children before taking her vows and becoming a full-fledged nun. The children all have different names in real life, by the way. Not sure why. Anyway, Maria goes to the Von Trapp home, meets the children and their father, who does have a whistle to call his children but is otherwise a very nice man and father who only avoids his kids because they remind him too much of his dead wife. The Captain is engaged to a princess (not baroness) who quickly leaves the picture after telling Maria that the Captain is in love with her. The family begins to make music together, Georg proposes, and the Mother Superior forces Maria to marry him even though she doesn't really want to. Hitler takes over Austria and the Von Trapps leave Europe in a very legal way without being chased by armed Nazis.

Then the real bulk of the story begins, when Maria tells of their journey to and life in America. It was all interesting, albeit a little too focused on religion for my liking...but to each his own. There were some things that I found odd as I read about the lives of the Von Trapps and their ten children (yes, Maria and Georg had three more on top of the original seven) and all the honorary family members they met along the way. Most noticeably, I thought the kids were TOO nice. They never disobeyed their parents, they went to mass every morning, they prayed every day, they were not the least bit distracted or corrupted by life on the road in America, they never complained about wearing those traditional Austrian costumes everywhere they went. Those kids seemed like robots, honestly, especially when you stop and realize that they are now full grown adults and their parents still treat them like the children they were back in Austria. Overall, glad I read this. It satisfied my curiosity, but doesn't compare with the awesomeness that is the movie

3 of 3 people found the following review helpful.
I recommend it; just know that Maria didn't reveal her downside (who does!) Agathe sheds light in her book though
By Pippin606
Read this first and then read Agathe von Trapp's biography. I still love the von Trapps and the movie (which the family didn't like). It's just that Maria really paints a fuzzy warm picture. In direct contradiction to Agathe's take on things; Maria makes it sound like the children didn't know what music was until she came to them with her guitar. Agathe said there was a ton of music with her Mother and Father, they played multiple instruments and sang as a family.

Captain von Trapp was a sweet, kind hearted man and father. Maria, on the other hand would have these volatile blow ups and then quickly get over it. From all the info I have been able to get, there was a lot of good that truly happened in that family. But Maria was domineering and driven. They created incredible music together and it seems they all loved doing that. They had their summer music camp for years......just amazing and wonderful.

1 of 1 people found the following review helpful.
Worth reading, especially for kids, not exactly a biography
By Amy D.
Maria Trapp's book reads a little bit like one of those Landmark biographies written for kids back in the 50s. That is not to say that the book isn't good. It is! But there's very little in the way of dates, historical background, reflection, analysis, introspection or anything negative. Maria tells her tale in a largely unimaginative style with mostly just the facts of how things happened. Note that, as the title indicates, this is a book about the family's singing career and life in the U.S., and not strictly speaking an account of Maria's life.

Thus, most disappointing to me was the almost complete lack of information surrounding the family's flight from Austria after the European phase of their singing career had begun. Similarly, Maria tells next to nothing about her romance with the Baron except for one little whimsical anecdote, and, then, suddenly they were married! Nor was there a shred of information about Maria's childhood or life prior to entering the Trapp household.

The highlight of the book for me was Maria von Trapp's deep devotion to her Catholic faith which I found really very inspiring. Her faith permeated everything she did. This is especially apparent in her touching account of her husband's untimely death, one of the few incidents that she reflects upon with the reader, exposing her thoughts and sharing her fears.

Maria must have certainly been a force to be reckoned with, a woman of action. You know, "how do you keep a wave upon the sand" and all the rest of those lyrics. In fact, there are times when I had almost had enough of her can-do, Climb-Every-Mountain attitude. How much can one person do anyway! At first glance, she might seem to be a carefree, light-hearted spirit, but she was an extremely capable, talented woman with an entrepreneurial streak who usually triumphed over adversity through common sense and persistence-- --and perhaps a large ego?

Hers was an extraordinary life that might be better told by someone other than herself. However, I felt edified and enriched for having read the book and recommend it happily. I think this book might find its best audience among parents who would like their kids, especially their girls, ages 11 and up, to read about a strong-willed woman of deep faith and traditional values who was successful and influential in pretty much everything she did.

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Sabtu, 22 November 2014

[U412.Ebook] Ebook Free Complete Guide to Semiconductor Devices, by Kwok K. Ng

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Complete Guide to Semiconductor Devices, by Kwok K. Ng

A definitive and up-to-date handbook of semiconductor devices

Semiconductor devices, the basic components of integrated circuits, are responsible for the rapid growth of the electronics industry over the past fifty years. Because there is a growing need for faster and more complex systems for the information age, existing semiconductor devices are constantly being studied for improvement, and new ones are being continually invented. As a result, a large number of types and variations of devices are available in the literature. The Second Edition of this unique engineering guide continues to be the only available complete collection of semiconductor devices, identifying 74 major devices and more than 200 variations of these devices.

As in the First Edition, the value of this text lies in its comprehensive, yet highly readable presentation and its easy-to-use format, making it suitable for a wide range of audiences.

  • Essential information is presented for a quick, balanced overview
  • Each chapter is designed to cover only one specific device, for easy and focused reference
  • Each device is discussed in detail, always including its history, its structure, its characteristics, and its applications
The Second Edition has been significantly updated with eight new chapters, and the material rearranged to reflect recent developments in the field. As such, it remains an ideal reference source for graduate students who want a quick survey of the field, as well as for practitioners and researchers who need quick access to basic information, and a valuable pragmatic handbook for salespeople, lawyers, and anyone associated with the semiconductor industry.

  • Sales Rank: #3263105 in Books
  • Published on: 2002-07-25
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.50" h x 1.60" w x 6.50" l, 2.60 pounds
  • Binding: Hardcover
  • 768 pages

Review
"...I feel that I?m performing a public service for readers by recommending The Complete Guide to Semiconductor Devices, Second Edition...covers just about anything you?d care to know about semiconductors.... This new edition...is a testament to the endurance of the earlier work." (Chip Scale, March 2003)

"...this book...is an impressive achievement...I would recommend its addition to any university library?s science or engineering reference collection." (E-Streams, Vol. 6, No. 5, May 2003)

"...a useful text and one that should be available in a well-stocked library..." (ChemPhysChem, Vol 4(8), 2003)

Review
"...I feel that I'm performing a public service for readers by recommending 'The Complete Guide to Semiconductor Devices (Second Edition), by Dr. K.K. Ng.
Dr. Ng earned his Ph.D in electrical engineering from Columbia University. Since 1980, he's been a technical manager with Agere Systems (formerly Bell Labs), in Murray Hill, N.J. (The book is published by Wiley Interscience [wiley.com], and is available wherever books of this ilk are sold).
The author is no slouch when it comes to technical publishing either. He's been editor of IEEE Electron Device Letters and is a liaison ot the IEEE Press, so it's a pretty good bet he knows what he's talking about.
Now, I don't know Dr. Ng personally, nor do I get any money for mentioning this book or any other. (I did get the book free to review, though!)
I suspect that Dr. Ng covers just about anything you'd care to know about semiconductors within its 700+ pages. This new edition, which follows the first by eight years, is a testament to the endurance of the earlier work." --Ron Iscoff, Editor, Chip Scale Review Online

From the Back Cover
A definitive and up-to-date handbook of semiconductor devices

Semiconductor devices, the basic components of integrated circuits, are responsible for the rapid growth of the electronics industry over the past fifty years. Because there is a growing need for faster and more complex systems for the information age, existing semiconductor devices are constantly being studied for improvement, and new ones are being continually invented. As a result, a large number of types and variations of devices are available in the literature. The Second Edition of this unique engineering guide continues to be the only available complete collection of semiconductor devices, identifying 74 major devices and more than 200 variations of these devices.

As in the First Edition, the value of this text lies in its comprehensive, yet highly readable presentation and its easy-to-use format, making it suitable for a wide range of audiences.
* Essential information is presented for a quick, balanced overview
* Each chapter is designed to cover only one specific device, for easy and focused reference
* Each device is discussed in detail, always including its history, its structure, its characteristics, and its applications

The Second Edition has been significantly updated with eight new chapters, and the material rearranged to reflect recent developments in the field. As such, it remains an ideal reference source for graduate students who want a quick survey of the field, as well as for practitioners and researchers who need quick access to basic information, and a valuable pragmatic handbook for salespeople, lawyers, and anyone associated with the semiconductor industry.

Most helpful customer reviews

0 of 0 people found the following review helpful.
comparable to Sze's book
By W Boudville
The book should not be considered a listing of current major semiconductor devices currently for sale. Instead, it describes the theory behind the major types of devices - like a floating gate MOSFET, LED, injection laser, phototransistor, MIM diode.

Also, it explains quantum tunnelling - Fowler-Nordheim and the use of the Wentzel-Kramers-Brillouin approximation for the transmission coefficient. Tunnelling is used in various devices, and the understanding given here will be perfectly adequate for many researchers.

Only about 2 years of undergraduate physics is needed as preparation for the book. Plus some electrical engineering.

The text should be compared to the classic Sze tome, Physics of Semiconductor Devices.

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Educational Psychology (2nd Edition), by Robert J. Sternberg, Wendy M. Williams

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Educational Psychology (2nd Edition), by Robert J. Sternberg, Wendy M. Williams

Written to help readers understand and develop expertise in both teaching and learning, Educational Psychology focuses on the art and science necessary to become an expert teacher.

 

Renowned scholars, Sternberg and Williams help readers capitalize on their strengths by integrating questions into the text that encourage analytical, creative, and practical thinking. This framework, based on Sternberg’s triarchic theory of human intelligence, helps ensure that readers think deeply about what they are learning, rather than merely processing information at a superficial level.

  • Sales Rank: #104439 in Books
  • Published on: 2009-01-30
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.70" h x .90" w x 8.20" l, 2.50 pounds
  • Binding: Paperback
  • 640 pages

From the Back Cover

Written to help readers understand and develop expertise in both teaching and learning, Educational Psychology focuses on the art and science necessary to become an expert teacher.

 

Renowned scholars, Sternberg and Williams help readers capitalize on their strengths by integrating questions into the text that encourage analytical, creative, and practical thinking. This framework, based on Sternberg’s triarchic theory of human intelligence, helps ensure that readers think deeply about what they are learning, rather than merely processing information at a superficial level.

 

In addition, Educational Psychology also:

 

Shows Readers How to Use Text Principles in the Classroom

  • Expert Teacher Interviews illustrate the classroom application of chapter material.
  • The Flexible Expert feature provides examples of solutions–analytical, creative, and practical–for daily challenges both students and teachers face in the classroom.
  • Implications for Teaching illustrate the strategies expert teachers use in the classroom, using specific concepts of educational psychology.

Encourages Reflective Thinking

  • Thinking Questions–Thinking Analytically, Thinking Creatively, and Thinking Practically–appear throughout each chapter to encourage readers to think deeply about chapter concepts.
  • Constructing Your Own Learning activities help readers understand constructivism by using the theory themselves to build upon what they have read in the text.
  • Forum debates illustrate contested educational issues –such as homogenous versus heterogeneous grouping–and show that there are middle-ground positions between extreme views of the issues.
  • Becoming an Expert: Questions and Problems, grouped by elementary, middle, and high school settings, invite readers to apply chapter concepts to the problems of classroom practice.

Emphasizes Diversity, Helping Prepare Teachers for the Classrooms of Today and Tomorrow

  • Guidelines for providing support for gifted students and students with disabilities are presented in Chapter 5: Individual Differences.
  • The educational implications of socioeconomic, cultural, gender and linguistic diversity are discussed in detail in Chapter 6: Group Differences.

Most helpful customer reviews

7 of 8 people found the following review helpful.
Superb for basics in education
By J. Jacobson
I used this text this past semester for a psychology class entitled "Psychological Development and Classroom Processes," and I must say that I can already tell that this book will be an invaluble tool for my future as an educator! It goes over so many basic principles, encourages interaction with the topics covered, and is set up in a way that early parts lead nicely into the later chapters, unlike in some other educational psychology books I've looked at. Covering everything from behavioral learning, to classroom management and beyond, this is a book that every educator should own.

2 of 2 people found the following review helpful.
Great Perspective
By Victor
This book gives a very good idea of the value of educational psychology. Sternberg shows an excellent ability to teach through this book, and the way it is organized is superb. The research is up to date, and relevant.

I believe it is a great buy for both introduction and deeper reflection into how the mind learns.

2 of 3 people found the following review helpful.
Educational Psychology
By Ldebella
This text book had a ton of useful information, however I had to make myself read it. It wasn't fun to read and there wasn't much to look at. The text was small and squished on the page. On the bright side it covers different areas of education and how expert teachers would handle a situation compared to a novice teacher just entering the field.

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Jumat, 14 November 2014

[D613.Ebook] PDF Ebook Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results, by Judith E. Glaser

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The key to success in life and business is to become a master at Conversational Intelligence. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

  • Sales Rank: #21032 in Books
  • Published on: 2013-10-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.25" h x 6.25" w x .75" l, 1.00 pounds
  • Binding: Hardcover
  • 256 pages

From Publishers Weekly
Basing her tips on recent neuroscience research, Benchmark Communications CEO and executive coach Glaser instructs readers on how to enhance conversations in a professional setting, and develop new conversational rituals. Case studies illustrate the essential transition up the levels: Level I, which is transactional (how to exchange data and information); Level II, which is positional (how to work with power and influence); and Level III, which is transformational (how to co-create the future for mutual success.) Following her advice, Glaser claims, will help readers adjust their neurochemistry, strengthen their relationships, and influence the way they interpret reality. The book is strongest when Glaser astutely describes issues such as becoming addicted to being right. Specifics for achieving the title&'s promised conversational enhancement become lost, however, due to overwriting and overreliance on contrived acronyms and unnecessary trademarking: Conversational Intelligence ä¢, STAR Skills ä¢, Vital Instincts ä¢. While readers may glean encouragement from the ability to positively affect their interactions, the book&'s tone will deter most readers. Agent: Al Zuckerman, Writers House. (Oct.)

Review
"Glaser's idea of C-IQ provides an excellent guide to improving effectiveness both on the job and outside the office and should stimulate "thinking different" among practitioners, faculty, and students of business. High recommended." — Library Journal, starred review

“Before you can persuade others, you need to know how to listen and how to communicate. With the best of intentions, we can fall back into patterns and old habits that are less than ideal — it’s just the way we’re wired. Conversational Intelligence builds on the fundamental science of communication to help you achieve more attunement with others. If you’re not getting the results you want, maybe it’s time to give your 'C-IQ' a boost.” — Daniel H. Pink, best-selling author of Drive and To Sell Is Human

“In Conversational Intelligence, Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies. Trust, at its highest level, removes self and enables interactions and conversations to connect teams for higher performance and purpose.” — Angela Ahrendts, CEO of Burberry

“Brilliant! Judith Glaser breaks new ground with Conversational Intelligence. Moving us closer to ‘Emotional Intelligence’ (EI) and ‘Learning Intelligence’ (LI) by leveraging the power of ‘Conversational Intelligence’ (CI), she gives us the profoundly practical tools to integrate emotion, learning, and connected conversations into one seamless, life-changing, and leadership-inspiring process. She is truly the ‘Guru of We’!” — Kevin Cashman, best-selling author of The Pause Principle and Leadership from the Inside Out, and senior partner of CEO & Executive Development, Korn/Ferry International

“Conversational Intelligence is a tour de force spanning new frontiers of research and practice in organizational change. Glaser reminds us that great leadership derives from powerful social exchange and collective solutions that are intricately woven. Intelligence in a digital age is a new admixture: simultaneously crowd-sourced and deeply personal.” — Michael Levine, PhD, executive director of the Joan Ganz Cooney Center at Sesame Workshop and co-author of Pioneering Literacy in the Digital Wild West

“In her new book, Judith Glaser builds a strong case for how the science and power of conversations can markedly improve business success for both individuals and entire companies. Her approach is both practical and profound: through trust building and level-setting the right conversations, leaders can activate higher engagement, deeper commitment, and transformational results with employees, vendors, and customers. A must-read!” — Ed Gilligan, president of American Express

“Drawing on a lifetime of […] advising America’s top executives, Judith Glaser delivers a masterful analysis of the power of conversation, sharing countless examples of how business leaders are driving change and achieving superior results by leveraging the art and science of ‘Conversational Intelligence’ strategies.” — Kathee Tesija, executive vice president of Merchandising and Supply Chain of Target

“If each of us used and embodied the principles of Conversational Intelligence conveyed by Glaser in this book, it would not only create winning outcomes for businesses, it would change the world! This is a must read for anyone who wants to have major impact in the world, and especially for those in leadership. The concept of Level 3 Conversation is a total ‘game changer’!” — Jane Stevenson, vice chairman of Board and CEO Services of Korn/Ferry International, and co-author of the best-seller, Breaking Away: How Great Leaders Create Innovation that Drives Sustainable Growth and Why Others Fail

“Judith Glaser’s new book, Conversational Intelligence, encapsulates the importance of transparency when building respectful relationships that are founded on mutual understanding. In my organization, radical transparency is a core tenet of our business. Glaser’s method supports our practiced philosophy of transparency, but boils it down to the conversational level, making this a practical guide for individual employees, teams, leaders and organizations to work toward mutually agreed upon success.“ — Ryan Smith, co-founder and CEO of Qualtrics, contributor to The Wall Street Journal, and named one of Forbes’ “America’s Most Promising CEOs Under 35” for 2013

“In her new book, Conversational Intelligence, Judith Glaser provides tools that help understand what is going on in our conversations with one another and how to elevate our ‘Conversational Intelligence’. Conversations that facilitate connectivity with others enable us to activate our higher executive functions to help build common goals throughout an organization. Conversational Intelligence is a must-read for everyone in an organization driving for high quality relationships, shared success and strengthening the organization's ability to make good decisions.” — Alessa Quane, Chief Risk Officer, AIG

“Words are the ideas on which change is built — if we can see the world we want, we need to learn to express that vision in ways that engage others to join our movement and make it a reality. Conversational Intelligence is crucial for that to happen!” — Caryl Stern, president and CEO of the U.S. Fund for UNICEF and author of I Believe in Zero: Learning from the World's Children

“So, you think you have the gift of gab? That you’re an experienced communicator and it’s served you well in your career? Think again. Great communication, rather than being a programmed trait, is actually a hard-won skill, and learning how to communicate well requires a master guide. Now we have one. Judith Glaser, an internationally respected executive coach and consultant, has broken the mold with her latest book, Conversational Intelligence…. Simply said, this book is a find.” — Jon Entine, executive director of the Genetic Literacy Project, George Mason University, fellow at the American Enterprise Institute, Washington, DC, and author of Taboo and Abraham’s Children

"In modern-day businesses that operate across continents, cultures, or vast generational differences, a mere turn of phrase can mean conflict, chaos, and wasted resources. Glaser's new book, Conversational Intelligence, will help leaders at all levels learn to engage their heads and hearts to generate trusting relationships that drive their companies to being really great local and global players.” — The Honorable Mary K. Bush, president of Bush International and senior managing director of Brock Capital Group, LLC

“In a world with increasingly more information with often less relevance, Judith Glaser has written a primer on taking our daily conversations from typically superficial transactions to meaningful ones in an effort to transform the world around us. Using neuroscience, social science research, and a dose of folk wisdom, Conversational Intelligence presents models, tools, and examples relevant to enhancing any part of our professional and personal communication lives.” — Sandra L. Shullman, Ph.D., managing partner of Executive Development Group, LLC

“In my experience there are books that stimulate the mind, there are books that inspire the heart, and there are books that give practical tools for application. However, it is rare when you find a book that accomplishes all three. Conversational Intelligence is one of those rare books. Judith Glaser’s wisdom and insight draw the reader into the ‘heart’ of her message: ‘To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.’” — Michael J. Stabile, Ph.D., clinical professor in the Department of Educational Leadership and Human Resource Development, Xavier University, and founder and president of FutureNow Consulting, LLC

“Judith Glaser’s years of study and experience as an executive coach in large companies have brought her profound insights that manifest themselves in this book of effective strategies underpinned by science and the wisdom of her own heart. Every executive, manager, and coach can benefit from understanding and developing Conversational Intelligence.” — Deborah Rozman, Ph.D., CEO of Institute of HeartMath

From the Back Cover
"In Conversational Intelligence, Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates and fuels the foundation needed to transform cultures and companies. Trust, at its highest level, removes self and enables interactions and conversations to connect teams for higher performance and purpose." -- Angela Ahrendts, CEO of Burberry

"Brilliant! Judith Glaser breaks new ground with Conversational Intelligence. Moving us closer to 'Emotional Intelligence' (EI) and 'Learning Intelligence' (LI) by leveraging the power of 'Conversational Intelligence' (CI), she gives us the profoundly practical tools to integrate emotion, learning, and connected conversations into one seamless, life-changing, and leadership-inspiring process. She is truly the 'Guru of We'!" -- Kevin Cashman, best-selling author ofThe Pause Principle and Leadership from the Inside Out, and senior partner of CEO & Executive Development, Korn/Ferry International

"Conversational Intelligence is a tour de force spanning new frontiers of research and practice in organizational change. Glaser reminds us that great leadership derives from powerful social exchange and collective solutions that are intricately woven. Intelligence in a digital age is a new admixture: simultaneously crowd-sourced and deeply personal." -- Michael Levine, PhD, executive director of the Joan Ganz Cooney Center at Sesame Workshop and co-author of Pioneering Literacy in the Digital Wild West

"In her new book, Judith Glaser builds a strong case for how the science and power of conversations can markedly improve business success for both individuals and entire companies. Her approach is both practical and profound: through trust building and level-setting the right conversations, leaders can activate higher engagement, deeper commitment, and transformational results with employees, vendors, and customers. A must-read!" -- Ed Gilligan, president of American Express

Most helpful customer reviews

96 of 99 people found the following review helpful.
Mis-named?
By Kelley A Hails
The principles espoused are terrific mind sets for leaders and groups, yet are simply common sense for relationship building. The primary message is to put the relationship first, and through enhanced trust all obstacles (essentially fear) melt away. However, I was looking for more practical supports for linguistic change, and I didn't find it. Leaders most in need of trust building exercises are those who have never experienced what these conversations sound like, and unfortunately they will not learn it here. They will be reminded of the principle of sharing and discovering, (relationship building), but only one small paragraph actually provides linguistic samples of actual conversations. This book has very little in the way of example conversations, but more in the way of example meeting strategies. Leaders can't utilize language skills they don't have, and regrettably I found no assistance here.

4 of 4 people found the following review helpful.
Could have been written shorter ...
By heartofshepherd
To be fair, this book puts together excellent frameworks for setting up productive co-creating conversations in a structured way. The 3 levels of conversation, the dashboards, the 5 brains, the TRUST model, the FORCES model, etc., are all useful framing of some commonsensical but powerful body of knowledges that work towards building great conversations and trust. Judith provides some great examples and cases of conversations for each model that she has worked with actual clients that illustrates the concepts. But I give a three stars because the book is too lengthy, with multiple repetition of the same points written over and over again, even within the same chapter. I certainly appreciate the power of reinforcement, but when it come across as a "collection of separate lectures" rather than a unified production of coherent thoughts, I would expect a book written on "intelligence" to be produced with strong writing intelligence.

2 of 2 people found the following review helpful.
An intelligent book about conversations we take for granted...
By Patsi Krakoff
As a writer and editor of leadership development content, I read or scan 3-4 business books a week. Rarely do I take the time to write a review and this will be brief so I can get back to my work. Dr. Glaser has written one of best leadership books with clear descriptions of what goes on in the brain as we engage in conversations. Conversations can be so much more than simple exchange of information. They are how we form trust... or create distrust.

When leaders fail to grasp the importance of the words they choose and the questions they ask, they fail to sow the seeds of influence. This book is full of key concepts every leader should know and practice, packaged in easy to understand and implement language and graphics. Initially I was put off by the title, thinking it was a play off of similar terms like Emotional Intelligence. But it's much more than that. Read it, you'll be glad.

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Rabu, 12 November 2014

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Oxorn Foote Human Labor and Birth, Sixth Edition, by Glenn Posner, Amanda Black, Griffith Jones, Jessica Dy

THE CLASSIC CHILDBIRTH HANDBOOK--COMPLETELY REVISED AND UPDATED IN FULL COLOR

A Doody's Core Title for 2015!

Edition after acclaimed edition, Oxorn-Foote Human Labor & Birth has provided the most comprehensive, yet accessible overview of obstetrics available. Going beyond scientific theory and a technological orientation, this landmark guide is written for the real world of clinical practice, as it expertly examines all mechanisms of human labor and delivery.

The book begins with a valuable review of clinical anatomy, then thoroughly examines the three stages of labor, with a focus on proper management and birthing techniques. Specific guidance on the full spectrum of complications and delivery situations, including Cesareansection, breech presentation, transverse lie, umbilical cord issues, dystocia, and more are also presented. A final section addresses such critical concerns as preterm labor, antepartum hemorrhage, and maternal and fetal complications in labor.

FEATURES

  • NEW! Full-color design with hundreds of original, skill-sharpening illustrations
  • NEW! Insightful, timely chapter on the challenges of obesity in pregnancy
  • NEW! Essential coverage of modern techniques for the management of postpartum hemorrhage
  • NEW! Expanded review of multiple pregnancy

  • Sales Rank: #111667 in Books
  • Brand: Posner, Glenn D./ Dy, Jessica, M.D./ Black, Amanda, M.D./ Jones, Griffith D.
  • Published on: 2013-03-20
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x 1.00" w x 6.10" l, 2.00 pounds
  • Binding: Paperback
  • 800 pages
Features
  • Used Book in Good Condition

About the Author
Glenn D. Posner, MD, FRCOG, FRCSC
Assistant Professor, University of Ottawa
Consultant, The Ottawa Hospital and Hawkesbury General Hospital
Ottawa, Ontario, Canada

Amanda Y. Black, MD, MPH, FRCSC
Assistant Professor, University of Ottawa
Staff, Department of Obstetrics, Gynecology, and Newborn Care
The Ottawa Hospital
Ottawa, Ontario, Canada

Griffith Jones, MD, MRCOG, FRCSC
Staff Physician
Division of Maternal-Fetal Medicine
Ottawa General Hospital
Ottawa, Ontario, Canada

Lawrence Oppenheimer, MA (Oxon), MD, FRCSC, FRCOG
Associate Professor, University of Ottawa
Head, Division of Maternal-Fetal Medicine
Department of Obstetrics, Gynecology, and Newborn Care
The Ottawa Hospital, Ottawa, Ontario

Most helpful customer reviews

7 of 7 people found the following review helpful.
The BEST obstetrical book EVER!
By Nathan Davidson
I used this book in the 1990's during nurse midwifery school and it was my favorite text. As an author and professor, I could no longer use the book as it had not been republished for some time. I was beyond thrilled when I saw it was updated. I was not disappointed! This is what I personally consider the "Bible of Obstetrics". It is concise, extremely readable, and includes crucial content without erroneous information and fluff. The new colored drawings are beautiful and the content is well laid out. They include statistical information and precise headings that make looking up content fast and easy. I have an extensive library of obstetrical textbooks and need to purchase the most current versions for textbook writing purposes; however, this is really the ONLY book you need. I often give students a short list of books I would take if I was on a deserted island and needed references to look up information. This is #1 on my list! Great revision!!

3 of 3 people found the following review helpful.
Packed full of easy to read information
By K. BRYDEN
This book is a great supplement to Varney's. Oxorn-Foote has great, easily legible, full-color illustrations (though I do question proportions in them sometimes) of many obstetric variations and complications. The layout of the book, with bold heading graphics and colored margin tabs, makes it easy to find what you are looking for. I also enjoy the writing style. To wit, this on shoulder dystocia:

"Usually equanimity forsakes the attendants. They push, they pull. Alarm increases. Eventually by greater strength of muscle or by some infernal juggle the difficulty appears to be overcome, and the shoulders and trunk of a goodly child are delivered."

My only beef with the book is that it is very much old-school OB about presenting all graphics as if the woman is in lithotomy. If you want to visualize side-lying or hands and knees though, just flip the book around. Oh, and it doesn't mention the Gaskin maneuver by name, merely calling it "all fours."

1 of 1 people found the following review helpful.
I'm a doula and pre-nursing student, and as I ...
By Kristy M. Moon
I'm a doula and pre-nursing student, and as I attend births I often leave with questions. I got an inexpensive used copy of this book as a way to become more familiar with the medical side of labor and birth, and it more than does the job. It's overkill for someone in my position, and yet absolutely fascinating and informative. In depth anatomy, physiology and practical medical information about labor and birth is presented in a concise, understandable, and thoroughly illustrated format.

I don't expect to ever read it straight through (unless it is required reading in school somewhere down the line) and the practical advice isn't anything I am in the position to use, but it's an interesting addition to my reference bookshelf as I try to sort out and understand for myself the medical side of what I see/hear at births.

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